Outbound Call Status Guide

This reference explains the Progress and Status values shown for outbound calls in the Mico Voice UI.

• Progress is the summary badge for the outbound call.
• Status is the detailed latest attempt status shown with a tooltip in the UI.
• When callbacks are enabled and the call has been called back, the Status column switches to the latest callback attempt status.
• This English page uses the English UI status wording. The Japanese docs page uses the Japanese UI status wording.

Progress and status combinations

UI progress label	Status shown in the list	When it appears	What it means
In Queue	Queued, Calling, or the latest unresolved attempt result such as Busy, Unanswered, Voicemail, or System Error	The outbound call is still unresolved overall	The call is still waiting, in progress, or may retry again.
Answered	Hang up, Micovoice Hang Up, No Input, Invalid Input, transfer statuses, or Completed	The outbound call is completed and the latest attempt matches one of the answered labels below	The recipient answered at some point. The status explains how that answered call ended.
Unanswered	Busy, Recipient Cancelled, Rejected, Disconnected, Call Failed, Voicemail, Unanswered, Unreachable, or System Error	The outbound call is completed and the latest attempt matches one of the unanswered labels below	The call finished without a successful answered conversation.
Cancelled	MicoVoice Cancelled or User cancelled	The outbound call itself was cancelled	The call stopped and will not retry again.
Called Back	Any callback attempt status from the table below	Callbacks are enabled and the outbound call has been called back	The recipient returned the call. The Status column then reflects the latest callback attempt.

Detailed status list

Status shown in UI	Typical progress	Meaning
Queued	In Queue	The call has been added to the queue.
Calling	In Queue	The call is currently being placed.
Busy	In Queue or Unanswered	The recipient was on another call or declined the call.
Unanswered	In Queue or Unanswered	The recipient did not answer the call.
Call Failed	In Queue or Unanswered	The call attempt was unsuccessful.
Hang up	Answered	The recipient ended the call.
Micovoice Hang Up	Answered	Mico Voice AI ended the call after achieving the goal.
Recipient Cancelled	Unanswered	The recipient cancelled the call before it was answered.
Unreachable	In Queue or Unanswered	The phone number could not be reached.
Disconnected	In Queue or Unanswered	The call was disconnected.
No Input	Answered	No input was received from the recipient.
Invalid Input	Answered	The recipient provided no match to the DTMF menu.
Voicemail	In Queue or Unanswered	The call reached voicemail.
Rejected	In Queue or Unanswered	The call was rejected before it connected.
System Error	In Queue or Unanswered	A system error occurred when handling the call.
Transfer Completed	Answered	The call was transferred to another number.
Transfer Declined	Answered	The transferred call was declined.
Transfer Cancelled	Answered	The transferred call was cancelled before it was answered.
Transfer Failed	Answered	The transferred call failed to connect.
Transfer Timed Out	Answered	The transferred call timed out before being answered.
Transfer Unanswered	Answered	The transferred call was not answered or was declined.
Transfer In queue	In Queue or Called Back	The call is being transferred.
Transfer Answered	Answered or Called Back	The transferred call has been answered.
Transfer Limit Exceeded	Answered	The call could not be transferred because the slot limit was exceeded.
MicoVoice Cancelled	Cancelled	The call was cancelled by the system.
User cancelled	Cancelled	The call processing was stopped.
Completed	Answered	The call is completed and will no longer retry.

How Status Changes

• If a call can still be retried, it may continue to appear as In Queue even after an unsuccessful attempt.
• Once no more retries remain, the call moves into a final status such as Answered, Unanswered, or Cancelled, depending on the latest result.
• If the recipient answers and then ends the call, the final status will reflect that answered interaction, such as Hang up or Micovoice Hang Up.
• If the recipient does not respond or the call cannot be completed, the final status will reflect that outcome, such as Busy, Unanswered, Voicemail, or System Error.
• If input is requested during a call, labels such as No Input or Invalid Input can appear after the configured retry limit for input is reached.
• If the call is transferred, the status can move through transfer-related labels such as Transfer In queue, Transfer Answered, or another transfer result.
• If the recipient calls back, the progress label becomes Called Back, and the detailed status then reflects the latest callback attempt instead of the original outbound attempt.

Notes

• Progress is derived from the overall outbound call state, not only from the latest attempt status.
• Because of that, some unsuccessful statuses such as Busy, Unanswered, Voicemail, or System Error can still appear with In Queue while retries remain, and later appear with Unanswered once the call is fully resolved.